Here are some of the Frequently Asked Questions

 

Q: What is Tiles.International?

A: Tiles.International is an online marketplace offering a diverse range of high-quality tiles for interior design and renovation
projects.

 

Q: How do I browse tiles on Tiles.International?

A: Simply visit our website and use the search bar or filters to explore our extensive collection.

 

 

Q: Can I request tile samples?

A: Yes, you can request samples to help you make informed decisions before purchasing.

 

 

Q: Are the prices on Tiles.International competitive?

A: Yes, we offer competitive pricing while ensuring top-quality products.

 

 

Q: What tile materials do you offer?

A: Our range includes tiles made from ceramics, porcelain, natural stone, glass, and more.

 

 

Q: How can I calculate the quantity of tiles needed for my project?

A: We provide a tile calculator tool to help you estimate the quantity required based on your project’s dimensions.

 

 

Q: Can I customize tiles for my project?

A: Yes, we offer customization options for size, color, and pattern on select tile styles.

 

 

Q: What payment methods do you accept?

A: We accept major credit/debit cards and secure online payment methods.

 

 

Q: Do you offer bulk purchasing for contractors?

A: Yes, we have special pricing and support for bulk orders.

 

 

Q: What is your return policy?

A: We offer a hassle-free return policy within a specified period. Refer to our Returns page for details.

 

 

Q: How do I track my order?

A: Log in to your account to track the status and delivery of your order.

 

 

Q: Can I get assistance with tile installation?

A: We provide installation guides and can connect you with professionals for installation services.

 

 

Q: Are the tiles eco-friendly?

A: We offer a selection of eco-friendly tiles made from sustainable materials.

 

 

Q: How can I contact customer support?

A: Reach our customer support team via phone, email, or the online chat option on our website.

 

 

Q: Do you offer international shipping?

A: Yes, we offer international shipping to many countries. Check our Shipping page for details.

 

 

Q: What is your delivery time?

A: Delivery times vary based on location and product availability. Estimated times are provided during checkout.

 

 

Q: Can I cancel an order?

A: You can cancel an order before it’s shipped. Refer to our Order Cancellation policy for more information.

 

 

Q: Do you offer promotions or discounts?

A: Yes, we frequently offer promotions and discounts. Keep an eye on our website for the latest deals.

 

 

Q: What’s the difference between ceramic and porcelain tiles?

A: Ceramic tiles are less dense, while porcelain tiles are more durable and suitable for high-traffic areas.

 

 

Q: How do I clean and maintain the tiles?

A: Refer to our Tile Care guide for detailed instructions on cleaning and maintenance.

 

 

Q: Can I return unused tiles after my project is complete?

A: Our return policy applies to unused tiles within the specified return period.

 

 

Q: Are the tile colors accurate on the website?

A: While we strive for accuracy, colors may vary slightly due to screen settings. Order samples for accurate assessment.

 

 

Q: Do you offer discounts for repeat customers?

A: We offer loyalty rewards and special offers for our valued customers.

 

 

Q: Are your tiles suitable for outdoor applications?

A: We have tiles specifically designed for outdoor use. Check product descriptions for details.

 

 

Q: Can I get design inspiration from Tiles.International?

A: Absolutely, explore our gallery and blog for design ideas and tips.